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1. Our Commitment to Satisfaction 

Pgmdress focuses on providing high quality fashion items and offer enjoyable shopping experience to all of our customers. Our Cancellation and Return Policies were made to help customers to handle all kinds of cancellation and return cases.

If you can’t find an answers in this page, please email to service@pgmdress.com. Our service team will get back to you within 24 hours.

2.Cancellation Policy
We understand that each dress is important for each customer, but please note that our dresses are all made to order, once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below Please see details below:

- Order cancellation within 24 hours after the order is paid: you will get a full refund.
- Order cancellation from 24 to 48 hours after the order is paid: you will get a partial refund consist of 50% of the item price and the total shipping cost.
- Order cancellation from 48 to 120 hours after the order is paid: you will get a partial refund consist of 30% of the item price and the total shipping cost.
- Order cancellation beyond 120 hours after the order is paid: you will get a partial refund consist of 10% of the item price and the full shipping cost.
- Once the item has been shipped out, the order can't be canceled.

If you want to cancel your order, please email us at service@pgmdress.com. And we will get back to you with the amount to refund according to the above cacellation policy.

3.Return Policy

3.1. Return Policies In Brief:

1). You can get refund for Defective, Damaged or Mis-shipped items, Size Deviation & Color Mismatch problems, etc.
2). Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3). You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like it".

Note: For detailed return policy, please read the following policy carefully.

3.2. General Return Policies

3.2.1. We DO NOT Refund unconditionally. You need to provide us with photos to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.

3.2.2.Because all of our dress are hand-made, there will be at most a 5% difference between the product photos on our website and the real product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it.

3.2.3. Please contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).

3.2.4. We only accept items in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

3.2.5. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not the item you ordered), we will be responsible for item exchange. You may also have the right to return the product and get a full refund.

3.2.6. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund(Color differences due to the display settings of your computer monitor are not included).

3.2.7. Return Flawless Products: If you need to return flawless items, you have to pay 60% of the dress price as restocking fee, and shipping cost is not returnable. And you need to pay the shipping cost to return the dress as well. Please note that returning packages need prior approval from Customer Service Department.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

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Return Process
1) Please email to service@pgmdress.com within 3 days after you received the item, please enclose an explanation about the dress problems with photographs for the return. Returns will not be accepted without prior approval from Customer Service Department.

2) Once you receive the email from service@pgmdress.com that states your return request is approved, please send back the items to our designated address as soon as possible and update us with a tracking number.

3) Once we receive the returned item, we will process the case in 2 to 4 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.

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